virtual assistant

Serbian Development Fund seeks AI chatbot to enhance user communication

The Fund for the Development of the Republic of Serbia, based in Niš, is seeking to improve communication with users by renting software services for a chatbot and a virtual assistant. They plan to spend about 15.9 million dinars (approximately 135,000 euros) for a one-year contract. The fund currently employs 72 people across its headquarters in Niš and branches in Belgrade and Novi Pazar, but this staff size is insufficient to handle all citizen inquiries. To address this, they are…