public administration

Serbia’s Digital Government Transformation

Serbia has made significant strides in the digital transformation of its public administration, according to a recent evaluation by the World Bank. The country has risen from 51st place in 2020 to the top ten in the GovTech Maturity Index, highlighting its advancements in government technology maturity driven by institutional reforms and targeted investments. Central to this progress is the Electronic Government Services Improvement Project, which has restructured Serbia's digital infrastructure. This initiative has consolidated various IT systems into a…