new year

Surge in online shopping in Serbia during New Year, but consumer complaints rise

In the wake of the New Year's euphoria, Serbia experienced a surge in online shopping, which was reflected in the mass purchases made by citizens. Despite the introduction of new parcel machines and dedicated counters at post offices, deliverymen faced significant challenges in handling the increased volume of shipments. Marko Dragić from the National Consumer Organization told RTS that shopping habits have shifted, with all age groups now accustomed to shopping online. In the last quarter of 2024, Serbian citizens…