digital banking

Serbia’s Banking Sector Operates with a Smaller Branch Network

Serbia’s banking sector has reduced its physical branch network to 1,282 locations, down from 1,598 branches, according to a presentation by the National Bank of Serbia (NBS). The contraction reflects changes in banks’ operating structures and raises questions about how financial services are delivered to customers who still require in-person assistance. Branch Closures and Operating Costs A smaller branch network can lower expenditure on property, staffing and administration. The extent to which these savings improve customer service depends on the…