The Director of the Serbian Office for IT and eGovernment, Dr. Mihailo Jovanović, participated in the 25th anniversary edition of the Sinergija conference in Belgrade. On this occasion, he emphasized that Microsoft, through its long-standing and continuous engagement, has significantly contributed to the growth of Serbia’s ICT sector and has supported the development of innovations that improve both public and private services.
“We are proud that the ICT sector is now the most promising area of Serbia’s economy. ICT service exports reached a record €4.1 billion in 2024, which is 11 times more than in 2012, with a surplus of €3.2 billion. Growth continued into 2025—during the first nine months, ICT exports totaled €3.333 billion, which is 12% higher than in the same period of 2024,” Jovanović said. He added that Serbia is on track to surpass €4.5 billion in ICT exports by the end of 2025 at the current growth rate.
Jovanović also highlighted that Serbia will continue investing in expanding and upgrading its supercomputing infrastructure and applying artificial intelligence across various sectors in 2026. Following the first upgrade, the national supercomputer will be seven times faster than the current system and capable of significantly higher data processing volumes. The second upgrade phase, scheduled for late 2026, will enable Serbia to become the owner of the largest supercomputer cluster in Southeast Europe by early 2027, dedicated to developing AI-based solutions.
Speaking about cybersecurity, Jovanović recalled that Serbia, in partnership with Microsoft, has implemented XDR technologies within the State Cloud—one of the largest deployments of its kind in this part of Europe. This system has reduced the average incident detection time to just five minutes and the time needed to remediate an incident to three hours.
“In the next quarter, we will become pioneers in deploying the first controlled AI agents in the Security Operations Center. These agents will significantly accelerate triage, investigations, and response times,” he added.
In the field of artificial intelligence, the Office for IT and eGovernment is working with Microsoft to implement the Purview data governance system, which provides state institutions with clear insight into how employees interact with tools such as ChatGPT and Google Gemini.
Microsoft technologies—especially Azure OpenAI—form the foundation of AI assistants already available on the eGovernment Portal. These assistants enable citizens to access faster, more accurate, and more accessible services, laying the groundwork for a new generation of digital administration. The portal has already recorded over 200,000 conversations with AI assistants in a short period.
Finally, Jovanović noted that 2025 has been one of the most important years in Serbia’s digital transformation agenda. Serbia has further solidified its position as a regional digital infrastructure hub, highlighted by the opening of the House of eGovernment and the launch of the creative, innovative, multipurpose digital center Ložionica in October this year.
